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Customer Success Account Specialist
Job Opportunity at
Posted on Sep 14
Join an exciting GPS/Mobility Company as their new Customer Success Account Specialist working out of the Long Island Office. The company is 15 years old and an industry leader with an established clientele. Our client helps organizations who maintain vehicle fleets drive cost savings, increase productivity, improve customer service and foster a safer work environment.
Must be local to the Nassau/Suffolk border.
My client is looking for a talented, driven individual to join its team as they continue to expand on their stellar growth and industry leading position as a data driven, business intelligence focused SaaS company.
As a Customer Success Account Specialist, you will represent the company and will be assigned a defined number of clients. Your primary responsibility will be ensuring they see value in working with its software platform each day. The ideal candidate will have a background in B2B account management and named account penetration
Establish strong, long-term client relationships with decision makers and users
Communicate with clients on a regular basis and respond to specific queries.
Understand client business operations and technology environment
Act as the liaison between customers and internal teams
Identify and approach wide range of customer stakeholders to deliver value to their respective roles
Drive and monitor client performance metrics
Act as a member of the overall Customer Success Team process transactional support functions across our entire client base (ex. Tier 1 Technical Support, Software Trainings) as needed.
Comfortable with software renewal processes
Proven work experience as an account manager or customer success role in SaaS or related technology field
Hands on experience with Salesforce CRM software
Expertise driving buy in across multiple stakeholder roles
Strong software demonstration and presentation skills
Comfort with on-line meeting tools (ex. Go-to-Meeting)
Ability to address customer requests in a timely manner
Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Strong problem-solving aptitude
BS Degree in Business or relevant field
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